It has been more than 60 years since The Beatles first came together, and the world has still refused to forget the Fab Four and their immense impact on the music industry and pop culture at large. Their songs have transcended generations, personalities, and nations. Each member has been individually cemented as an undying legend in our history. We all know the iconic melodies, we all know their names, and there is clearly no end in sight for the legacy of these talented songwriters. Despite all of this, there is a man at the center of their story who is too often overlooked. That man is their trusted producer, George Martin. Producers are often a vital part of every successful band; however, they are rarely known to their fans. This is what qualifies these behind-the-scenes contributors as unsung heroes.
The concept of the unsung hero spreads far beyond the realm of music. Oftentimes, those who are behind the scenes of any process are also the ones who are not given credit when it is deserved. It comes with the territory in many ways. When someone is not seen, it is sometimes hard to know exactly what they offer to a given process. For Pro Star Aviation, members of the Planning Department perfectly fit the bill of the unsung hero. If this department does its job well, then it will be overlooked. In contrast, if this department fails, its impact will ripple throughout the entire company ultimately resulting in an unhappy customer.
From signed quote to the delivery, the Planning Department is working in the background to ensure that every process can be fulfilled smoothly. Kristi, the Planning Department Manager, is at the forefront of the team. It is her job to coordinate the various moving pieces of an installation or maintenance project. She is in charge of alerting the different departments of the timeline for a job ahead after a given quote is signed. Kristi commences each project by sending requests for information that she needs regarding the upcoming job to assist in her mission to organize the events that need to take place before final delivery of the airplane.
Pam, our Production & Warranty Administrator, will send out deposit invoices and prepare Warranty information. This is the point in the process in which additional departments are engaged and, in Kristi’s words, “everybody gets their marching orders in terms of what it is we’re doing and when we’re doing it”. For Scott, Maintenance Scheduler, this includes preparing the work package, ordering parts and reaching out to other departments to alert them of their upcoming tasks for maintenance jobs. With Avionics Installation jobs Daren, the Installation Planner, jumps into action. He tracks and compiles all the complex documentation requirements resulting in a seamless and timely return to service. Once a work package has been created, Kristi’s team will inform the necessary production stakeholders of all the detailed information concerning the project in a Production Meeting. This activity is taking place behind the scenes well before the customer arrives. It’s actions like this that allow the Planning Department to swiftly organize the complex facets of installations and inspections. Without them, there would be no sense of coordination or ease for the differing jobs that various departments at Pro Star are tasked with once the job commences.
The silent helping hand keeps everything running like a well-oiled machine, determined to keep customers satisfied and remove any avoidable delays or conflicts. Kristi’s department attends to the smallest details from the moment the job is originated until well after delivery. The Planning Department is like the “Fifth Beatle,” true unsung heroes. Like Kristi’s team, George Martin’s production soared above and beyond the ordinary level of passion and commitment found in many of his contemporaries. He quickly saw potential in the four young stars and took great care to ensure that the wants and needs of the members were being met. When the aircraft is pushed out onto the ramp following another successful job, our team has, like George Martin, spent countless hours in preparation and planning, staying in the background and directing the process from beginning to end. You may not know they are there, but you would surely notice if they were gone. This is the essence of the unsung hero.